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Policies

Our Company's Policy

• Over 20 Years of Experience 

• Licensed Stylists

• Woman-Owned Business

• Over 20 Years of Experience 

• Licensed Stylists

• Woman-Owned Business

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Hours:

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Cancellation Policy

Out of respect for our Zeka Zalon & Spa - Kenmore team members and all our clients.


With COVID and the hours of operation limited due to the state/county mandates, our cancellation policy is still in effect and will be enforced. If you have been in contact with anyone with COVID or have a fever, you will need to call us a minimum of 24 hours in advance of your appointment.

Strict and Enforced Cancellation Policy:

  • 24-hour cancellation policy is required for any service or multiple services that require up to 1 hours total time. 
  • 48-hour cancellation policy is required for extended appointment times for any service or multiple services scheduled that require 2 or more hours total time and will require a credit card to hold the appointment. 
  • 4-hour cancellation policy is required for appointments made within 24 hours. 
  • A 50% cancellation fee for service(s) booked will be charged for any cancellation outside of our cancellation policy requirements or if late to the appointment and a reschedule is necessary.
  • No Shows will be charged at 100% value of scheduled services.

Reservations / Appointments:

Current and new Zeka Salon & Spa - Kenmore guests:


  • We require a credit card number to reserve your appointment time.
  • A secured credit card “Hold” transaction is through our merchant service company and is not stored on Zeka Salon & Spa -Kenmore's software for your safety.
  • No charge will be applied to your credit card until check out, and you can change the form of payment at that time if desired.
  • No charge will be applied to a credit card if the appointment(s) is canceled within our cancellation policy requirements.

Online Booking:

  •  A secure credit card “Hold” transaction will be required for all online bookings.
  • No charge will be applied to your credit card until check out, and you can change the form of payment at that time if desired.
  • No charge will be applied to a credit card if the appointment(s) is canceled within our cancellation policy requirements.

Running Late:

Running late for your appointment may result in your service being shortened or your appointment rescheduled. If a reschedule of your appointment is required, this is considered a cancellation or missed appointment, and a 50% service fee will be applied.

Confirmation of Appointments:

As a courtesy, we will email, text, or call to confirm your service appointment a minimum of 48 hours in advance because we know how easy it is to forget an appointment booked days, weeks, or months ago. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid a cancellation fee.

We Honor Your Time as Well:

  • Performing services is not an exact science and at times there are situations that require extended time beyond the normal service time slot. Whenever possible, we will contact you by phone/text/email to let you know that we are running behind.
  • If we did not attempt to contact you and run 15 minutes or more past your scheduled appointment time, you will receive 10% off your service.


Zeka Salon & Spa - Kenmore reserves the right to change or modify the cancellation policy at any time.

Salon Guarantees

Zeka Salon & Spa - Kenmore is a team environment, and customer satisfaction is our top priority. Our goal is to give you the best experience from start to finish and for you to walk out our door 100% satisfied with our service.


If for any reason you are unhappy with the services that were provided, or just simply need a quick fix, we would like to have the opportunity to have you come back into the salon to have the services redone complimentary.

Service Guarantees:

When returning for a redo service please contact the salon.


  • Within 1 week for any haircut/waxing/sugaring adjustment.
  • Within 2 weeks for any color/highlight/perm/smoothing treatment service.
  • Redo services will be scheduled with your original service provider whenever possible, but if you prefer someone new please let us know at the time of scheduling. 
  • Please understand that the redo guarantee does not apply if you decide to completely change the original look given from the original appointment.
  • Refunds will not be granted.

Retail Guarantee:

Zeka Salon & Spa - Kenmore carries the most advanced product lines available and our recommendations are based on our experience and what we feel would work best for your needs. 

  • If for any reason you are dissatisfied with your retail purchase, you may bring back your product for an exchange or store credit within 14 days of the purchase date.
  • Returns on brushes, flat irons, blow-dryers, or any appliances, the sale is final. Please note that each appliance tool comes with a factory warranty upon purchase.

Zeka Salon & Spa - Kenmore Rewards

Our Zeka Salon & Spa - Kenmore rewards were designed to thank our clients for their trust and loyalty, and for being so supportive in helping to make Zeka Salon & Spa-Kenmore a success. The best part is, you don’t have to do anything. It’s automatically done for you.

 

  • Earn 2% back from all service and retail purchases.
  • Earn 10 points for every person you refer.
  • Earn 2 points for re-booking your next appointment at check-out.
  • Redeem points with every retail or service purchase.
  • Retail includes: sales, clearance, package deals, and all appliances for hair & skin
  • No membership required.
  • We track everything for you.
  • Points are non-transferable.
  • Promotional rewards expire yearly on March 31st of the following year.


You can try another in-house stylist or esthetician without worries.


You may want to switch to a different Zeka Salon & Spa - Kenmore team member based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house service provider.


All our stylists & estheticians are very supportive of one another, so there is never a concern about hurting someone’s feelings. We keep detailed records of your service history and color formulas, and everyone has access to this information.


For more information about our Zeka Salon & Spa - Kenmore rewards please ask your service provider.

Frequently Asked Questions

  • What if I Am Unhappy With My Hair?

    Talk to your stylist right away. At Zeka Salon & Spa - Kenmore, we are extremely confident in our team members' abilities. If there is a misunderstanding, your stylist will want to know. If you feel uncomfortable talking to your stylist, our salon manager will be more than happy to discuss your concerns.

  • What if I Have to Cancel My Appointment?

    Should a cancellation be necessary, please notify Zeka Salon & Spa - Kenmore a minimum of 24 hours ahead of your appointment time. A cancellation with less than 24-hour notice will result in a 50% charge for all the services scheduled. All no-show appointments will be charged at full value. (See Cancellation Policy for additional information).


    Please understand that when you forget, cancel, or change your appointment without giving notice is a loss of earnings for your service provider, and clients on our waiting list miss the opportunity to receive services.

  • What About Gratuities?

    At your discretion, a 15%-20% gratuity is customary, and it is greatly appreciated. We provide a cash envelope so you can give your service provider a cash tip, or if you prefer to use your credit card, we offer TIPPY. TIPPY is a software that allows you to tip your service provider directly to their personal bank account for a very small service fee.

  • What if I Am Late for My Appointment?

    Your service provider will do their best to accommodate you whenever possible. Running late may result in your service being shortened or your appointment rescheduled. If a reschedule of your appointment is required, this is considered a cancellation or missed appointment, and a 50% service fee will be applied. (Please see our Cancellation Policy for additional information).

  • Should I Always Use the Same Hairstylist?

    We encourage you to experience the talent of any of our Zeka Salon &  Spa - Kenmore team members. If you feel you would like to try the services of another staff member, please let us know. We are a team and are all here to accommodate you. Don’t worry about your stylist or esthetician feeling uncomfortable because we are here to serve you.

  • Can I Bring My Children?

    For the consideration of our customers, children are allowed in the salon only when receiving services. If a child must accompany you to your appointment, please make sure there is someone there to watch over them while you’re getting your service done. 


    We all love children here at Zeka Salon & Spa - Kenmore, but the salon is equipped with very sharp objects and extremely HOT tools. For this reason, it would be best if your child is kept in the waiting area supervised and away from harm. 

  • Do You Have Gift Certificates for Sale?

    Yes, gift certificates are available for any denomination. The great thing about gift certificates is they never expire.

  • Are Pets Allowed in the Salon?

    There are state rules and regulations stating that no animals are allowed in the salon at any time. Service dogs with official “Service animal” vests are the only exceptions to this rule.

  • What if I Want to Make a Suggestion to Better the Salon?

    We strive to please our clients in every way, and we encourage your feedback about anything that can help better the salon and make the overall experience better. Please don’t hesitate to call our managers to express any concerns or ideas.

Understand Our Policies Better

Call us today.

(425) 371-4004

(425) 371-4004
Cancellation Policy Salon Guarantees Zeka Rewards

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Zeka Salon & Spa – Kenmore

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