Our Company's Policy

Strict and Enforced Cancellation Policy:

• 24-hour cancellation policy is required for any service or multiple services that require up to 1 hours total time. 
• 48-hour cancellation policy is required for extended appointment times for any service or multiple services scheduled that require 2 or more hours total time and will require a credit card to hold the appointment. 
• 4-hour cancellation policy is required for appointments made within 24 hours. 
• A 50% cancellation fee for service(s) booked will be charged for any cancellation outside of our cancellation policy requirements or if late to the appointment and a reschedule is necessary.
• No Shows will be charged at 100% value of scheduled services.

Reservations / Appointments:

Current and new Zeka Salon & Spa - Kenmore guests:

• We require a credit card number to reserve your appointment time.
• A secured credit card “Hold” transaction is through our merchant service company and is not stored on Zeka Salon & Spa -Kenmore's software for your safety.
• No charge will be applied to your credit card until check out, and you can change the form of payment at that time if desired.
• No charge will be applied to a credit card if the appointment(s) is canceled within our cancellation policy requirements.

Online Booking:

•  A secure credit card “Hold” transaction will be required for all online bookings.
• No charge will be applied to your credit card until check out, and you can change the form of payment at that time if desired.
• No charge will be applied to a credit card if the appointment(s) is canceled within our cancellation policy requirements.

Running Late:

Running late for your appointment may result in your service being shortened or your appointment rescheduled. If a reschedule of your appointment is required, this is considered a cancellation or missed appointment, and a 50% service fee will be applied.

Confirmation of Appointments:

As a courtesy, we will email, text, or call to confirm your service appointment a minimum of 48 hours in advance because we know how easy it is to forget an appointment booked days, weeks, or months ago. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid a cancellation fee.

We Honor Your Time as Well:

• Performing services is not an exact science and at times there are situations that require extended time beyond the normal service time slot. Whenever possible, we will contact you by phone/text/email to let you know that we are running behind.
• If we did not attempt to contact you and run 15 minutes or more past your scheduled appointment time, you will receive 10% off your service.

Zeka Salon & Spa - Kenmore reserves the right to change or modify the cancellation policy at any time.

Zeka Salon & Spa - Kenmore is a team environment, and customer satisfaction is our top priority. Our goal is to give you the best experience from start to finish and for you to walk out our door 100% satisfied with our service.

If for any reason you are unhappy with the services that were provided, or just simply need a quick fix, we would like to have the opportunity to have you come back into the salon to have the services redone complimentary.

Service Guarantees:

When returning for a redo service please contact the salon.

• Within 1 week for any haircut/waxing/sugaring adjustment.
• Within 2 weeks for any color/highlight/perm/smoothing treatment service.
• Redo services will be scheduled with your original service provider whenever possible, but if you prefer someone new please let us know at the time of scheduling. 
• Please understand that the redo guarantee does not apply if you decide to completely change the original look given from the original appointment.
• Refunds will not be granted.

Retail Guarantee:

Zeka Salon & Spa - Kenmore carries the most advanced product lines available and our recommendations are based on our experience and what we feel would work best for your needs. 

• If for any reason you are dissatisfied with your retail purchase, you may bring back your product for an exchange or store credit within 14 days of the purchase date.
• Returns on brushes, flat irons, blow-dryers, or any appliances, the sale is final. Please note that each appliance tool comes with a factory warranty upon purchase.

You can try another in-house stylist or esthetician without worries.

You may want to switch to a different Zeka Salon & Spa - Kenmore team member based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house service provider.

All our stylists & estheticians are very supportive of one another, so there is never a concern about hurting someone’s feelings. We keep detailed records of your service history and color formulas, and everyone has access to this information.

For more information about our Zeka Salon & Spa - Kenmore rewards please ask your service provider.

Frequently Asked Questions